All Systems Operational

About This Site

Mediaclip is the premier developer of white-label software for the creation of a wide range of personalized products. We enable printers, retailers and content owners to deliver a rich user experience that increases sales and customer loyalty. Our solutions are currently integrated into hundreds of websites worldwide.

Frontend Operational
Hub API (api.mediacliphub.com) ? Operational
Photos (photos.mediacliphub.com) ? Operational
Designer API (ecb.mediacliphub.com) ? Operational
Designer CDN ? Operational
Uploads (uploads.mediacliphub.com) ? Operational
Administration & Design Operational
Git (git.mediacliphub.com) Operational
Admin (admin.mediacliphub.com) ? Operational
Documentation (doc.mediacliphub.com) ? Operational
Auth0 (Documentation & Admin Authentication) ? Operational
Backend Operational
Rendering ? Operational
Asynchronous Backend Processing ? Operational
Authorization ? Operational
Shopify Integration Operational
Shopify Integration ? Operational
Shopify Storefront Operational
Shopify API & Mobile Operational
Shopify Checkout Operational
Shopify Admin Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
GitLab maintenance May 13, 15:00-16:00 EDT
We will be undergoing scheduled maintenance on our GitLab server. Instability and short downtimes are to be expected during this time.
Posted on May 13, 11:10 EDT
Past Incidents
May 13, 2021

No incidents reported today.

May 12, 2021

No incidents reported.

May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021
Resolved - This incident will be marked as resolved for now, however, we will continue monitoring and analyzing the issue internally. We have identified a combination of an invalid requeue mechanism attempting reprocessing on a corrupted image, which should have stopped processing after three attempts but a transient error in our queue connection seemed to have prevented the attempt counter from doing it's job. We have mechanisms in place to automatically recover from this by autoscaling according to the queue size, however it did not fire during the event (it does now). We must investigate the root cause, but as far as we can tell the system is fully back to normal.
May 1, 09:02 EDT
Update - An aggressive forced scale operation have now brought uploads processing to normal performance. Root cause was not yet identified, we will continue investigating to avoid another degradation.
May 1, 06:50 EDT
Update - The uploads queue was processed but there are still issues with upload. We are investigating and will report as we have new information.
May 1, 06:37 EDT
Identified - An autoscale algorithm did not correctly fire under load, resulting in high processing queues. We have manually increased capacity to mitigate the problem. Uploads should now work correctly, however the root cause was not yet identified.
May 1, 06:33 EDT
Update - Uploads are currently not processing, we will update as soon as we have new information.
May 1, 06:31 EDT
Investigating - We have detected slow uploads, we are investigating the issue
May 1, 06:17 EDT
Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.