Renders not using rendering-settings.xml
Incident Report for Mediaclip
Resolved
Between 15:59 and 16:57 UTC, renders did not take into account the rendering-settings.xml file, resulting in unexpected file format or render settings (for example, receiving a pdf for photobooks instead of a jpeg, or spread images assembly not being applied).

We will investigate further and take necessary actions. Please contact us if this affected you and we will re-render and re-submit the orders.
Posted Jan 20, 2021 - 12:00 EST
This incident affected: Backend (Rendering).